Frequently Asked Questions

Common questions about how Culleva works, what it does, and how we handle your data. Can’t find what you’re after? Email support@culleva.com.

Getting started

  • What is Culleva?

    Culleva gives university students AI feedback on their work before they submit it. Upload your draft and rubric for a structured review that shows where you’re losing marks, scan your document for citation problems (APA 7, Harvard, and AGLC4), and run a free AI writing check that flags the patterns that make writing read as AI-generated. One credit pool, everything in your browser.

  • Do I need to install anything?

    No. Culleva runs in your browser at culleva.com. Sign in from any device with your Google or Microsoft account, or with an email + password.

  • Is Culleva free?

    Yes - the whole app is free to use, and the free plan includes 8 AI credits a week to spend on any AI tool. Our Pro plan raises that to 300 credits a month. See the pricing page for the comparison.

Features

  • What can Culleva do?

    Three tools:

    • AI assignment review upload your brief, rubric, and draft; we’ll mark it against the rubric with structured findings.
    • Citation Checker APA 7, Harvard, and AGLC4 (Australian legal) styles, plus URL metadata grab and document scanning for mismatched citations.
    • AI writing check a free scan for the giveaway words and stock constructions that make writing read as AI-generated, with a fix for each. Runs in your browser; nothing is uploaded.
  • Which file types can I upload?

    PDFs, Word documents (DOCX), and plain text for reviews and citation scans. The free writing check also reads PowerPoint (PPTX) and Excel (XLSX), right in your browser. Files cap at 25 MB each.

  • Does Culleva work on mobile?

    The web app is responsive and works on phones and tablets, though it’s designed primarily for laptop or desktop use.

AI tools

  • What happens if I run out of AI credits?

    The action is paused with a friendly message. Everything else in the app keeps working. Free credits refill weekly; Pro credits refill with your billing month. Per-action prices are documented on the pricing page.

  • Is Culleva “cheating”?

    Culleva is a study aid, not a ghostwriter. AI Review marks your draft against the rubric so you can improve it yourself before submitting, and the Citation Checker checks the sources you’ve already chosen. We don’t generate full assignments for you. The writing check points out phrasing that reads as AI-generated so you can revise your own words; it isn’t an AI detector and can’t predict what one will say. Always check your institution’s rules on AI tool use.

  • Will my uploaded content train an AI model?

    No. Our AI providers run Culleva’s requests with data-retention disabled for training. Your uploaded documents and drafts are stored only to run the service. The full detail (including the named sub-processors) is in the privacy policy.

Privacy and accounts

  • Can I sign in with my university account?

    Most universities use Google Workspace or Microsoft Entra (formerly Azure AD) for staff and student accounts; both work with Culleva’s sign-in. If your university uses a different SSO provider, sign up with email + password and we can look at adding support.

  • How do I delete my account?

    Go to your profile and choose “Delete account”. We delete your reviews, references, citation scans, and uploads, and clear your identifying data. Full detail in the privacy policy.

  • Where is my data stored?

    On Convex (the backend platform) and Vercel (the frontend CDN). Convex runs on AWS in the US; uploaded files are stored encrypted at rest. Read the privacy policy for the sub-processor list and retention windows.

Still stuck?

  • How do I report a bug or request a feature?

    Email support@culleva.com with as much detail as you can - what you were trying to do, what happened, and a screenshot if you’ve got one. Replies usually come within a day.

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