Frequently Asked Questions

Common questions about how Culleva works, what it does, and how we handle your data. Can’t find what you’re after? Email support@culleva.com.

Getting started

  • What is Culleva?

    Culleva gives university students AI feedback on their work before they submit it. Upload your draft and rubric for a structured review that shows where you’re losing marks, scan your document for citation problems (APA 7, Harvard, and AGLC4), and turn lecture materials into summaries, quizzes, and flashcards. There’s also a free AI writing check that flags the patterns that make writing read as AI-generated. One credit pool, everything in your browser.

  • Do I need to install anything?

    No. Culleva runs in your browser at culleva.com. Sign in from any device with your Google or Microsoft account, or with an email + password.

  • Is Culleva free?

    Yes - the whole app is free to use, and the free plan includes 12 AI credits a week to spend on any AI tool. Our Pro plan raises that to 300 credits a month. See the pricing page for the comparison.

Features

  • What can Culleva do?

    The core features:

    • AI assignment review upload your brief, rubric, and draft; we’ll mark it against the rubric with structured findings.
    • Citation Checker APA 7, Harvard, and AGLC4 (Australian legal) styles, plus URL metadata grab and document scanning for mismatched citations.
    • AI Study Coach drag in lecture slides, readings, or notes, and generate summaries, glossaries, quizzes, and flashcards.
    • AI writing check a free scan for the giveaway words and stock constructions that make writing read as AI-generated, with a fix for each. Runs in your browser; nothing is uploaded.
  • Which file types can I upload?

    PDFs, Word documents (DOCX), and plain text for reviews and citation scans; the study coach also reads PowerPoint (PPTX); the free writing check reads PDF, DOCX, PPTX, and Excel (XLSX) right in your browser. Files cap at 25 MB each.

  • Does Culleva work on mobile?

    The web app is responsive and works on phones and tablets, though it’s designed primarily for laptop or desktop use.

AI tools

  • What happens if I run out of AI credits?

    The action is paused with a friendly message. Everything else in the app keeps working. Free credits refill weekly; Pro credits refill with your billing month. Per-action prices are documented on the pricing page.

  • Is Culleva “cheating”?

    Culleva is a study aid, not a ghostwriter. AI Review marks your draft against the rubric so you can self-improve before submitting; the Study Coach turns your own course materials into revision aids. We don’t generate full assignments for you. Always check your institution’s rules on AI tool use.

  • Will my uploaded content train an AI model?

    No. Our AI providers run Culleva’s requests with data-retention disabled for training. Your uploaded documents and drafts are stored only to run the service. The full detail (including the named sub-processors) is in the privacy policy.

Privacy and accounts

  • Can I sign in with my university account?

    Most universities use Google Workspace or Microsoft Entra (formerly Azure AD) for staff and student accounts; both work with Culleva’s sign-in. If your university uses a different SSO provider, sign up with email + password and we can look at adding support.

  • How do I delete my account?

    Go to your profileand choose “Delete account”. We delete your reviews, courses, references, and uploads, and clear your identifying data. Full detail in the privacy policy.

  • Where is my data stored?

    On Convex (the backend platform) and Vercel (the frontend CDN). Convex runs on AWS in the US; uploaded files are stored encrypted at rest. Read the privacy policy for the sub-processor list and retention windows.

Still stuck?

  • How do I report a bug or request a feature?

    Email support@culleva.com with as much detail as you can - what you were trying to do, what happened, and a screenshot if you’ve got one. Replies usually come within a day.

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